Connect and Inspire using your Tone of Voice
Watch our Tone Maven, Janina Heron’s TED talk on how to connect and inspire using your tone of voice.
Janina leads the ‘empowering front line teams’ part of our Service Communication Programmes. She really knows her stuff when it comes to the use of tone of voice and language in everyday customer service interactions, and has achieved some fantastic results and good outcomes for many of our customers.
In this talk, Janina shares tips on how to improve your tone, and why it’s so important.
As part of our Service Communication Programmes, we give tone of voice training to advisors, coaches, trainers and managers, and develop quality scorecards, to help embed skills and improve customer satisfaction scores and deliver real business results.